It's always frustrating when something isn't working as you'd expect. Rest assured we'll do all we can to help. Customer delight is our top priority.

There are an almost infinite number of reasons why your Button might not be having the desired effect. It could be down to its location, environmental conditions, temporary downtime in The Normal Network, or even your push technique. It could be that you just need to be patient.

We always advise you to start by initiating a product reset and allow the unit to complete its recalibration cycle. Many problems are resolved by reading these troubleshooting articles. Or if the issue continues, create a support ticket with a short video showing the fault. Our expert engineers will review the evidence and advise on the next approved recovery step.