Refund policy

Return & Refund Policy

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right.

The cancellation period expires 14 days from the day you (or a nominated third party) take physical possession of the goods. If your deadline falls on a weekend or public holiday, it is extended to the next working day.

To exercise your right to cancel, you must inform us of your decision by submitting a return or cancellation request through your customer account before the cancellation period expires.

How to Request a Return or Cancellation

Log into your account at normalbuttons.com, go to your Orders, and select the order you wish to return or cancel. Follow the on-screen instructions to submit your request.

Refunds

Once we receive your returned item and confirm it is in its original condition, we will process your refund within 14 days. Refunds will be issued to your original payment method.

We reserve the right to withhold a partial refund if the goods show signs of handling beyond what is necessary to establish their nature, characteristics, and functioning.

Return Postage

Unless the item is faulty or not as described, you are responsible for the cost of returning goods to us.

Exclusions

The right of withdrawal does not apply to certain goods, including items that have been personalised or custom-made to your specification.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us as soon as possible. We will cover return postage costs and offer a full refund or replacement.