First, we encourage you to take some nice deep breaths. When was the last time you had a drink of water? You have been taking a lot on recently. Remember that our support team are on your side. They're people too, and they want to help. Take a moment to be grateful for all the good things in your life.

Next we encourage you to review the other articles in our Support Hub. For example, if you have real question, you may be looking for our FAQ pages.

Still need support? It's time to follow these simple steps.

Step One

Record a short video or photo showing the unit. If possible, try to capture clear evidence of the fault.

Step Two

Next, submit it to our expert engineering team by uploading it to one of the following support platforms:
Instagram
TikTok
Facebook
YouTube
Threads

Include a brief description of the fault and what you'd like us to do about it. Include as much detail as you can

Step Three

Our engineering team will then carry out a full remote assessment with suggestions for resolution pathways.

Please note, our engineering team are available Monday to Friday, 9am to 5pm. Whilst we aim to respond to all queries within 48 hours, there can sometimes be an additional delay during peak times or periods of increased customer unease. We appreciate your patience at those times.